Service Management Capability
NICS Shared Service Programme is finalist in e-Government National Awards
The NICS ICT Shared Service Centre Project which Atkins helped to deliver, was announced as a finalist at the e-Government National Awards 2007 dinner at a black tie event on 22nd January 2008.
Atkins has been working closely with the Northern Ireland Civil Service (NICS) to implement five new ITIL processes and procure and manage the implementation of a new Service Desk tool for a new ICT shared service centre in timescales of four months. Whilst some were convinced that this was not possible, the project was completed on time and the Shared Service Centre opened on schedule on 8th May 2007.
Please see below documents for further information the NICS Shared Services Project and also Atkins capabilities in Service Management.
Case Study
Delivering Best Practice ICT Shared Services at Northern Ireland Civil Service (NICS)
Service Sheets
IT Service Management Consultancy Services
A key challenge for organisations today is to align IT with business objectives and to ensure IT is efficient, effective and can demonstrate return on investment.....
Atkins Service Management Tool Selection/Procurement/Testing Services
Developing ITIL service management processes is only one part of the solution for best practice service delivery...
Atkins ISO20000 Consultancy Services
ISO20000 is a formal accreditation that provides a guarantee that an organisation's IT services are at a truly recognised level of best practice with an aligned business and IT strategy...
Training
ITIL Foundation in IT Service Management
ITIL Managers Certificate in IT Service Management
Presentation
Please Click here for a copy of Atkins' "ITIL The key to delivering ICT Shared Services in Government" presentation.
For further information on any of the above documents, please contact:
John Stuchbery
Email: john.stuchbery@atkinsglobal.com
Telephone: 01245 245 128
or
Dave Claridge
Email: dave.claridge@atkinsglobal.com
Telephone: 020 7121 2719