How do you ensure that employees, contractors and suppliers not only log all vital information but do so in a way that means it can be shared, utilised and protected? With Atkins’ software technology nothing is left to chance and your business-critical property data is collected in one place.
Atkins’ creates, develops and operates a range of software solutions for the facilities management (FM) industry to give you transparency and therefore control over your costs. Planned, reactive or capital projects – we accommodate them all, bringing peace of mind that you’re fully compliant with legislation, new statutory obligations, deadlines, maintenance schedules and so on.
Our flagship product Atkins Intelligence (Ai) enables real-time information from all aspects of delivery, including client and supplier systems to be collected on one database, creating what we call ‘one version of the truth’. Accessible by thousands of people including helpdesk operatives, client building managers and supply chain contractors, in more than 30,000 locations, and containing in the region of 2.6 million work orders, Ai is a web-based system giving each user the capability they need via a simple log-in. It’s a 24-hour operation and it’s user-friendly.
Using Ai, not only can a broken boiler or leaking roof be logged, the work order can get approval, and the system will identify and dispatch a supplier. Data is effortlessly logged from every corner of your operation, at all points in your processes, from all personnel involved.
What makes Atkins’ property systems team special is our breadth of capability. Composed of IT-qualified FM specialists, the team’s output is split between managing, and developing changes to our systems. More than 100 years’ combined experience, plus expert back-up from our colleagues in Atkins’ central Group Intelligence Solutions function, makes us high calibre operators in our field, with unparalleled knowledge of the industry. We work to best practice standards e.g. ITIL – the industry service management standard and ISO 27001 the information security standard.
With constant innovation at the forefront of our service, we have enhanced the functionality of Ai with additions such as web portals, self-service work order logging and tracking. As well as new systems such as web-based risk audit solutions and automated identification and verification for contractors on site.