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Toll services

Meet the specialists

To find out more about our toll services expertise, please contact:

Fran K. O'Connor

Principal Project Manager
Tel: +1 908.415.4775


Fran O'Connor complements Atkins' technical expertise and supports the values we share with our clients through his 27 years of
experience and knowledge in developing, delivering, and managing large-scale toll operation programs for some of the nation's largest
toll authorities. Fran has spent a significant portion of his career at the New Jersey Turnpike Authority—one of the first agencies in the
U.S. to transition to electronic tolling—where he ultimately served as the deputy director of electronic toll collection. As principal project
director in Atkins' toll sector, Fran provides senior level consulting services to our current clients and focuses on growing our business in
the eastern U.S. and moving our clients into the future of tolling.


AET Triangle Expressway, North Carolina Turnpike Authority—North Carolina
Senior-level consultant for all-electronic tolling on the Triangle Expressway and interoperability with E-ZPass

Florida's Turnpike Enterprise—Florida
Senior-level consulting services for regional and national interoperability and toll related subject matter

Texas Department of Transportation—Texas
Served as interim program manager overseeing day-to-day management and contract coordination

New Jersey Turnpike Authority—New Jersey
Oversaw the implementation and consolidation of the New Jersey E-ZPass customer service center

Washington Metropolitan Area Transit Authority—Washington, DC
Managed operations for Washington Metropolitan Area Transit Authority's Transit Smart Trip program

Tom J. Delaney

East Sector Manager
Tel: +1 407.806.4121


Tom Delaney collaborates with our clients and other partners to obtain the most feasible economic solutions for developing and financing successful projects for the most feasible economic solutions. We have strong relationships with private investors, banks, governmental agencies, and the capital markets, assuring our clients the most cost-efficient means to fund their projects. Tom has 22 years of experience in finance and business administration, electronic payment systems, technology assessment, and customer service center and transportation systems. He has played an influential role in developing and launching several nationally recognized and award-winning programs.


Harris County Toll Road Authority—Houston, Texas
Program manager for national tolls staff resources providing consulting services on numerous projects including I-10 managed lanes planning, all-electronic tolling analyses for segments of the Harris County Toll Road Authority system

North Carolina Turnpike Authority—North Carolina
Program management support for the development of a toll collection system for the Triangle Expressway and future tolls roads in the NCTA system

Toll and Intelligent Transportation Systems Advisory Services, Pennsylvania Turnpike Concession—Pennsylvania
Conduct the toll and Intelligent Transportation System portion of the due diligence evaluation for the existing system

Toll Collection System Advisory Services, Port Mann Bridge/Highway 1—Vancouver, British Columbia, Canada
Developed the tolling system concept (field components and customer service center/back office) tolls system operational and maintenance requirements, toll pricing, performance measures, and public outreach recommendations

Smart Highways Program, Florida's Turnpike Enterprise—Miami, Florida
Program manager responsible for advising the Turnpike with respect to Vehicle Infrastructure Integration and transition to a smart highway environment

Tom S. Knuckey, PE

Tolls Technology Sector Manager
Tel: +1 407.806.4468


The appropriate combination of technology and operational procedures is vital in meeting the functional requirements of the emerging tolling industry. Tom Knuckey's extensive knowledge of tolls technology, operations, and policy has positioned him as a technology leader. He has successfully overseen, without procurement protest, more than $400 million in toll system procurements since 1997. Tom combines his experience and knowledge of traffic engineering and transportation design with current technology advances to provide clients with proven methods for today's demanding transportation solutions. He delivers innovative concepts, combined with his proven project management skills of team building, budgeting, project scheduling, and quality control resulting client satisfaction.


Miami Dade County—Miami, Florida
Led the technology options and requirements for all-electronic tolling conversion of two bridges

Tampa Hillsborough Expressway Authority—Tampa, Florida
Program manager responsible for all electronic tolling conversion and through the development of specifications, procurements, and oversight of contractors' implementation and replacement of the existing tolling system

Dartford Toll Plaza—London, England
Provided operations recommendations for the conversion of the existing facilities to all-electronic tolling system

Florida Department of Transportation and Florida's Turnpike Enterprise—Florida
Consultant program manager overseeing consultant staff at agency offices for 16 years leading consultants in various statewide projects such as project development of a major toll system replacement projects, development and implementation of the SunPass system, open road tolling system implementation and supporting the Turnpike's tolling responsibilities for 95 Express managed lanes