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Toll services

Meet the specialists

To find out more about our toll services expertise, please contact:

Jorge C. Figueredo, Ph.D
Jorge Figueredo

National Tolls Director
Tel: +1 386.848.6372


Atkins' foundation is built on our industry-leading technology and a commitment to service; but most importantly, our work is about our people. Our retention rates are a clear indication that our clients value their relationships with us and appreciate Atkins' strength in leadership. As our national tolls sector manager, Jorge Figueredo will lead our clients' business to the forefront of the tolls industry. Jorge has a lengthy and outstanding reputation in the industry, having been involved in some of the most sophisticated tolling operations in the country.


North Texas Tollway Authority—Dallas, Texas
Executive Director in the delivery of turnpike projects in North Texas, while providing key leadership in developing and carrying out the organization’s programs and policies.

Central Texas Turnpike Project, Texas Turnpike Division of the Texas Department of Transportation—Texas
Senior consulting services in support of toll operations, statewide interoperability, and marketing programs.

Orlando-Orange County Expressway Authority—Orlando, Florida
Director of operations, communication and marketing overseeing toll operations, information technologies, communication, and marketing activities.

Florida Department of Transportation, Florida's Turnpike Enterprise—Ocoee, Florida
Director of public information and legislative affairs supervising public awareness campaigns for major construction and distribution of the Turnpike's information to the public.

Florida Department of Transportation, District 6—Miami, Florida
District public information director overseeing all public information and public involvement programs with emphasis on news media and legislative and general public contact.

Fran K. O'Connor
Fran O'Connor

Principal Project Manager
Tel: +1 908.415.4775


Fran O'Connor complements Atkins' technical expertise and supports the values we share with our clients through his 27 years of experience and knowledge in developing, delivering, and managing large-scale toll operation programs for some of the nation's largest toll authorities. Fran has spent a significant portion of his career at the New Jersey Turnpike Authority—one of the first agencies in the U.S. to transition to electronic tolling—where he ultimately served as the deputy director of electronic toll collection. As principal project director in Atkins' toll sector, Fran provides senior level consulting services to our current clients and focuses on growing our business in the eastern U.S. and moving our clients into the future of tolling.


AET Triangle Expressway, North Carolina Turnpike Authority—North Carolina
Senior-level consultant for all-electronic tolling on the Triangle Expressway and interoperability with E-ZPass

Florida's Turnpike Enterprise—Florida
Senior-level consulting services for regional and national interoperability and toll related subject matter

Texas Department of Transportation—Texas
Served as interim program manager overseeing day-to-day management and contract coordination

New Jersey Turnpike Authority—New Jersey
Oversaw the implementation and consolidation of the New Jersey E-ZPass customer service center

Washington Metropolitan Area Transit Authority—Washington, DC
Managed operations for Washington Metropolitan Area Transit Authority's Transit Smart Trip program

Mike R. Bierma, PE
Mike Bierma

Central Sector Manager
Tel: +1 512.342.3350


As one of the premier program management consultants, Atkins emphasizes sound decision making by employing tolls professionals like Mike Bierma with extensive experience in program management. Mike has worked in the tolls industry for 22 years with state and regional toll road agency organizations. His strong understanding and background in operating, financing, and implementing toll road programs has required his expertise on many notable projects. Mike has a talent for serving as an extension of our client's staffbuilding trust and putting their needs first. Atkins believes in providing quality work products, meeting schedules, and delivering innovation. Mike Bierma is our company's ambassador for successfully delivering these services to our clients.


US 290 East Project Engineering Consultant, Central Texas Regional Mobility Authority—Austin, Texas
Project manager on the general engineering consultant team for this six-mile $500 million project

North East Texas Regional Mobility Authority General Engineering Consultant—Tyler, Texas
Principal-in-charge assisting the Authority with the preparing cost estimates and project financing and implementing alternatives for use in developing the first 26 miles of Loop 49

Statewide Tolls Planning Contract, Texas Turnpike Division of the Texas Department of Transportation—Texas
Principal-in-charge providing toll road feasibility studies for numerous proposed projects throughout the state

Central Texas Turnpike Project General Engineering Consultant Texas Department of Transportation—Austin, Texas
Senior advisor on the general engineering consultant team primarily focused on the development of the engineer's report and providing other engineering support services

Orlando-Orange County Expressway Authority, General Engineering Consultant Contract—Orlando, Florida
Program director for this general engineering consultant contract responsible for the development and project management of as many as 50 ongoing projects

Tom J. Delaney
Tom Delaney

East Sector Manager
Tel: +1 407.806.4121


Tom Delaney collaborates with our clients and other partners to obtain the most feasible economic solutions for developing and financing successful projects for the most feasible economic solutions. We have strong relationships with private investors, banks, governmental agencies, and the capital markets, assuring our clients the most cost-efficient means to fund their projects. Tom has 22 years of experience in finance and business administration, electronic payment systems, technology assessment, and customer service center and transportation systems. He has played an influential role in developing and launching several nationally recognized and award-winning programs.


Harris County Toll Road Authority—Houston, Texas
Program manager for national tolls staff resources providing consulting services on numerous projects including I-10 managed lanes planning, all-electronic tolling analyses for segments of the Harris County Toll Road Authority system

North Carolina Turnpike Authority—North Carolina
Program management support for the development of a toll collection system for the Triangle Expressway and future tolls roads in the NCTA system

Toll and Intelligent Transportation Systems Advisory Services, Pennsylvania Turnpike Concession—Pennsylvania
Conduct the toll and Intelligent Transportation System portion of the due diligence evaluation for the existing system

Toll Collection System Advisory Services, Port Mann Bridge/Highway 1—Vancouver, British Columbia, Canada
Developed the tolling system concept (field components and customer service center/back office) tolls system operational and maintenance requirements, toll pricing, performance measures, and public outreach recommendations

Smart Highways Program, Florida's Turnpike Enterprise—Miami, Florida
Program manager responsible for advising the Turnpike with respect to Vehicle Infrastructure Integration and transition to a smart highway environment

Tom S. Knuckey, PE
Tom Knuckey

Tolls Technology Sector Manager
Tel: +1 407.806.4468


The appropriate combination of technology and operational procedures is vital in meeting the functional requirements of the emerging tolling industry. Tom Knuckey's extensive knowledge of tolls technology, operations, and policy has positioned him as a technology leader. He has successfully overseen, without procurement protest, more than $400 million in toll system procurements since 1997. Tom combines his experience and knowledge of traffic engineering and transportation design with current technology advances to provide clients with proven methods for today's demanding transportation solutions. He delivers innovative concepts, combined with his proven project management skills of team building, budgeting, project scheduling, and quality control resulting client satisfaction.


Miami Dade County—Miami, Florida
Led the technology options and requirements for all-electronic tolling conversion of two bridges

Tampa Hillsborough Expressway Authority—Tampa, Florida
Program manager responsible for all electronic tolling conversion and through the development of specifications, procurements, and oversight of contractors' implementation and replacement of the existing tolling system

Dartford Toll Plaza—London, England
Provided operations recommendations for the conversion of the existing facilities to all-electronic tolling system

Florida Department of Transportation and Florida's Turnpike Enterprise—Florida
Consultant program manager overseeing consultant staff at agency offices for 16 years leading consultants in various statewide projects such as project development of a major toll system replacement projects, development and implementation of the SunPass system, open road tolling system implementation and supporting the Turnpike's tolling responsibilities for 95 Express managed lanes