The Northern Ireland Civil Service (NICS) needed to demonstrate best practice in procurement and deliver value for money from its investments to release funds for front line services. The first step was to share information and communication technology (ICT) services between two major departments.
Atkins helped NICS achieve this within challenging timescales by reviewing the business case for shared services, assessing the culture of the organisations and then looking at the maturity of the existing information technology infrastructure library (ITIL) and using gap analysis to guide development. We procured a new service desk tool and managed the functional, system and user acceptance testing of the new service. We also developed training for the service desk, ICT support staff and managers.